Love It or Return It
At Macaw Blue, we want you to adore your purchase as much as we do! If something isn’t quite right, don’t worry—our return and exchange process is simple.
Return/Exchange Policy
- Return Period: Free returns are available within 14 days of delivery.
- Eligible Items: Items must be unworn, undamaged, and in their original packaging to be eligible for a return.
- Earrings: For hygiene reasons, earrings can only be returned if they are faulty.
- Ineligible Items: Worn or used merchandise cannot be returned or exchanged under any circumstances.
- Return Fee: A $5 fee is applied for shipping and processing returns.
To initiate a return or exchange, contact us at [email protected] for assistance.
Imperfections or Damaged Items
If your item has any imperfections or arrives damaged, reach out to us at [email protected], and we’ll resolve the issue promptly.
Shipping Returns
To return your product, contact us for the return shipping address.
- Return Shipping Costs: You are responsible for return shipping costs unless the item is faulty.
- Macaw Blue Shipping Protection: If you purchased shipping protection, it will cover any loss or damage during transit. Contact us for assistance.
For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your return arrives safely.
Refunds
Once we receive and inspect your returned item, we will email you a notification of approval or rejection. Returns will be rejected if items are worn, used, or not in their original condition.
If approved:
- Your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
- Sale items are not eligible for refunds—only regular-priced items may be refunded.
Exchanges
We replace items only if they are defective or damaged. For exchanges, email us at [email protected] and send your item to the address above.
International Orders
For international returns, shipping times and costs will vary. Import duties and taxes paid at checkout are non-refundable. Please contact us at [email protected] for further assistance.
Product Care Tips
To ensure the longevity of your Macaw Blue jewelry:
- Avoid moisture and store items in a dry place.
- Clean gently with a soft cloth.
- Apply cosmetics before wearing jewelry.
- Handle items with care.
- Use clear nail polish on earrings to prevent irritation.
Product Recalls
Your safety and satisfaction are our top priorities. If you’ve received a recalled product, follow the instructions provided in the recall notice or contact our customer service for assistance.
For questions or further help, contact us at [email protected].