MACAW BLUE FAQ
Unfortunately, we don’t offer repairs at the moment. Each piece is handcrafted by amazing artisan women in Brazil, and since everything is made there, we’re unable to handle repairs from the U.S.
Our earrings are made from natural brass, 14K gold fill, or 18K gold fill. Many of our gold-filled styles are hypoallergenic and great for sensitive ears—but not all. So make sure to read the product description carefully before purchasing!
All of our pieces are proudly designed and handcrafted in Brazil by talented artisan women. Each one is made with love, care, and traditional artistry.
Our designs are inspired by everything we love—travel, architecture, bold trends, and the wild beauty of nature. Brazil’s passion for gold and eye-catching statement pieces is at the heart of what we do.
At Macaw Blue, we create jewelry, kimonos, dresses, and sarongs that are timeless, versatile, and made to last—so you can wear them anywhere, from city streets to sandy beaches.
We believe in traveling light and living boldly. That’s why our pieces are made to mix, match, and transform—like kimonos that work as a beach cover-up by day and a stylish wrap for a night out. One piece, many looks. Simple, effortless, and always full of personality.
To keep your pieces looking their best:
• Remove before bed – Jewelry needs its beauty rest too!
• Avoid chemicals – Perfume, lotion, and sprays can dull the shine.
• Keep dry – Remove before swimming, showering, or sweating.
• Skip the gym – Sweat and jewelry don’t mix.
• Store safely – Keep in a jewelry box, away from curious toddlers, pets, and vacuums.
Shipping Policies
- Standard (3-7 business days) – Affordable and reliable.
- Priority (2-4 business days) – Faster option for quicker delivery.
- Express (1-2 business days) – For urgent orders.
(Coming soon!)
We plan to expand worldwide. Stay tuned for updates!
Once your order ships, you'll receive a tracking number via email. Use it on USPS’s website or check your order status through your account.
Orders & Payment
- Credit/Debit Cards – Visa, Mastercard, Amex, Discover
- PayPal, Apple Pay, Google Pay – Fast and secure
- Shop Pay – One-click checkout
- Afterpay – Buy now, pay later
All transactions are encrypted for security. Need help? Contact us!
- Select your favorite items.
- Choose size, color, or customizations.
- Add to cart and proceed to checkout.
- Enter shipping and payment details.
- Confirm order and receive email confirmation with tracking info once shipped.
No, but signing up gives you perks!
✔ Exclusive discounts
✔ Early access to new arrivals
✔ Faster checkout
✔ Order tracking
Returns & Refunds
- Email he***@*******ue.com within 10 days of delivery.
- Make sure items are unworn and in original packaging.
- Follow return instructions (a $5 return shipping fee applies).
- Receive a refund or exchange after inspection.
📌 Final Sale Items: Earrings cannot be returned for hygiene reasons.
Refunds take 5-10 business days to appear in your account. Apple Pay refunds will be credited to your Apple Pay balance.
Returns after 10 days are not accepted, but if special circumstances apply, email us at ma*********@***il.com, and we’ll see what we can do.
Final sale and "last chance" items cannot be returned.
No, shipping fees are non-refundable.
Refunds for E-Gift Card purchases will be issued as store credit via a new E-Gift Card.
We’re happy to help! Email ma*********@***il.com to explore exchange options.
General FAQ
Yes! Send the gift of effortless style with an E-Gift Card—perfect for any occasion.
All transactions are encrypted for security. Need help? Contact us! he***@*******ue.com
Sign up for our email list at the bottom of our homepage to get exclusive discounts. Only one code can be used per order.
Yes! Tag us @macawblue23 and use #macawblue23 for a chance to be featured on our socials or emails!
Yes! Join Macaw Benefits, our rewards program, by clicking the ‘rewards’ icon at the bottom left of our website. Earn perks and exclusive rewards!