Love It or Return It
At Macaw Blue, we want you to adore your purchase as much as we do! If something isn’t quite right, don’t worry—our return and exchange process is simple and transparent.
Return & Exchange Policy
We want you to love your jewelry! Please review our policy before making a return:
Earrings – Final Sale
For hygiene and safety reasons, all earring purchases are final and cannot be returned or exchanged.
Returns & Exchanges (Necklaces, Rings, Bracelets)
We accept returns or exchanges within 10 days of delivery for eligible items. To qualify:
✔ Item must be unworn and in original condition
✔ Item must be in its original packaging
✔ Proof of purchase is required
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Refunds: Customers are responsible for all return shipping costs. Refunds are processed once items are received and inspected.
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Exchanges: Customers cover the cost of sending items back. We’ll ship your replacement item free of charge.
How to Request a Return or Exchange
Email us at ma*********@***il.com within 10 days of delivery to begin the process.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours with photos at ma*********@***il.com—we’ll make it right!
International Orders
For international returns, shipping times and costs will vary. Import duties and taxes are non-refundable. Please contact us for assistance.
Product Care Tips
To keep your Macaw Blue jewelry vibrant and long-lasting:
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Avoid moisture and store in a dry place
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Clean gently with a soft cloth
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Apply cosmetics before wearing
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Handle with care
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For earrings, apply a thin coat of clear nail polish on posts to prevent irritation
Product Recalls
Your safety is our top priority. If you’ve received a recalled product, please follow the recall instructions or contact our customer service team for support.
Questions? We’re here to help at ma*********@***il.com