Love It or Return It
At Macaw Blue, we want you to adore your purchase as much as we do! If something isn’t quite right, don’t worry—our return and exchange process is simple.
Return & Exchange Policy
We want you to love your jewelry! Please review our return policy below:
Earrings – Final Sale (No Returns)
For hygiene and safety reasons, all earring purchases are final and cannot be returned or exchanged.
Returns & Exchanges for Other Jewelry (Necklaces, Rings, Bracelets)
We accept returns or exchanges within 10 days of delivery for eligible items. To qualify:
✔ The item must be unworn and in original condition
✔ It must be in original packaging
✔ You must provide proof of purchase
Return Shipping: We will cover $5 towards return shipping costs, and the remaining balance is the customer’s responsibility.
How to Request a Return:
Contact us at co*****@*******ue.com within 10 days of receiving your order.
Damaged or Defective Items? We’ve Got You!
If your item arrives damaged or defective, please contact us, within 48 hours with photos, and we’ll make it right!
To initiate a return or exchange, contact us at ma*********@***il.com for assistance.
Exchanges
We replace items only if they are defective or damaged. For exchanges, email us at ma*********@***il.com and send your item to the address above.
International Orders
For international returns, shipping times and costs will vary. Import duties and taxes paid at checkout are non-refundable. Please contact us at ma*********@***il.com for further assistance.
Product Care Tips
To ensure the longevity of your Macaw Blue jewelry:
- Avoid moisture and store items in a dry place.
- Clean gently with a soft cloth.
- Apply cosmetics before wearing jewelry.
- Handle items with care.
- Use clear nail polish on earrings to prevent irritation.
Product Recalls
Your safety and satisfaction are our top priorities. If you’ve received a recalled product, follow the instructions provided in the recall notice or contact our customer service for assistance.
For questions or further help, contact us at ma*********@***il.com.